Pre-Contract Information Form and Distance Service Contract

Under Article 5 of the Turkish Distance Contracts Regulation, you need to know the following before the contract is formed. Order-specific information (the package or photo you chose, the total price including all taxes, the event date, payment details) is in the order summary sent to you and forms part of this form.

Ali Mert Güleç (sole proprietorship; "Photonza" brand). Tax ID: stated in the order summary. Address: written in the order summary sent to you before payment. Email: info@alimertgulec.com. Phone/WhatsApp: 0531 379 56 85. Use the same channels for complaints and requests.

• Event package: a credit loaded to your Photonza account that lets you create one event. Once the event is created, guests join by QR code or invite code, share photos and videos, view and download the shared feed; optional "Find Me" face matching is offered. The photo capacity and other features of the package are in the order summary and on photonza.com/pricing. Event content is deleted automatically 30 days after the event ends; you need to download it within that period.
• Digital photo: the unwatermarked, full-resolution digital copy of a photo uploaded by the photographer at an event, whose watermarked preview you have seen. For personal, non-commercial use; the photographer keeps the copyright.

The service runs in the browser; a current web browser and an internet connection are needed. No app download is required.

The price is stated in the order summary as a total including all taxes; there are no delivery or shipping charges. Payment is made by bank transfer to the account in the order summary; no card details are requested. Confirming the order means you undertake to pay.

Event package: loaded to your account within 1 business day after the payment reaches our account. Digital photo: a download link is sent to you, or the photo is made downloadable for you in the event feed, within 1 business day after the payment reaches our account. If we cannot provide the service within this period we refund the full amount within 14 days at the latest.

An invoice is issued after payment and sent by email.

Event package: you may withdraw from the contract within 14 days from the day the contract is formed (the day you confirm the order summary), without giving any reason and without penalty. It is enough to send your withdrawal notice by email to info@alimertgulec.com within this period. We refund the amount you paid to the bank account you paid from, free of charge, within 14 days of receiving your notice.

Cases where the right of withdrawal does not apply (Regulation Art. 15/1):

• If you want to create your event before the withdrawal period ends, performance of the service starts with your express consent (Art. 15/1(h)). In that case your right of withdrawal ends for the credit used for the event created; you will be asked to confirm this in writing in the order summary or before creating the event. For unused credits your right of withdrawal continues for the 14-day period.
• Digital photo: as an intangible good delivered instantly in electronic form, the right of withdrawal cannot be used once the unwatermarked copy has been delivered to you (Art. 15/1(ğ)). You may cancel your order before delivery.

For credits not used within the withdrawal period, the refund option in the Terms of Service also remains available.

Send complaints to info@alimertgulec.com; we answer within 30 days at the latest. For disputes within the monetary limits set each year by the Ministry of Trade (for 2026, disputes below TRY 186,000) you may apply to the Consumer Arbitration Committee where you live or where the transaction took place; above that limit, to mediation and the Consumer Court.

Article 1 — Parties. Provider: the seller whose details are in A.1 ("Photonza"). Consumer: the person whose name, contact and invoicing details are in the order summary ("Consumer").

Article 2 — Subject. The subject of this contract is the provision to the Consumer of the event package or digital photo stated in the order summary, in accordance with Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation. The order summary is an integral part of this contract.

Article 3 — Formation. The contract is formed when the Consumer confirms in writing (by email or WhatsApp message) that they have read the pre-contract information form and the order summary. Photonza keeps the confirmation and the version of this contract valid on that date for 3 years and sends a copy to the Consumer on request.

Article 4 — Price and payment. The total price and the bank account are in the order summary. Payment is by bank transfer. Photonza may not change the price stated in the order summary afterwards.

Article 5 — Performance. The service is provided within the period in A.3. Use of the event created with the package, the retention period and content rules are governed by the Terms of Service; provisions of the Terms of Service that are against consumers and conflict with this contract do not apply to the Consumer.

Article 6 — Withdrawal. The conditions in A.4 apply. Photonza refunds all payments within 14 days of receiving the withdrawal notice without charging the Consumer any cost.

Article 7 — Defective service. If the service does not conform to the contract, the Consumer may, under Article 15 of Law No. 6502, request that the service be performed again, a price reduction or termination of the contract. Photonza's statutory liability cannot be narrowed by the limitation clauses in the Terms of Service.

Article 8 — Personal data. The Consumer's personal data is processed in accordance with the Privacy Policy (photonza.com/privacy).

Article 9 — Disputes. A.5 applies. This contract is governed by Turkish law.

To: Ali Mert Güleç (Photonza), info@alimertgulec.com

"I withdraw from the contract for the order [package name / order number] that I confirmed on [date]. Name: ... · Phone: ... · IBAN for the refund: ... · Date and (if sent on paper) signature."

Using this model is not mandatory; any email that clearly states your decision to withdraw is enough.