Content Removal and Infringement Notice
Last updated: 25 September 2026
The photos, videos and notes on Photonza are uploaded by event participants, organizers and photographers. Photonza is the hosting provider for this content; it is not obliged to review content before publication, but removes unlawful content once it becomes aware of it. This page explains how to request removal. You do not need to be a Photonza user.
1. The fastest route
- If you uploaded the photo: you can delete it in the app at any time.
- The event organizer, or the photographer connected to the event, can delete any post in the event. Writing to the organizer is often the fastest solution.
- If you cannot reach the organizer or get no answer, write to us directly: info@alimertgulec.com (subject: "Content Removal").
2. What to include
- Your name and an e-mail address where we can reach you.
- The event (name or invite code) and, if possible, a link to or screenshot of the content. Events are invitation-only spaces, so describing the content is enough.
- The reason for your request: for example you or your child appear in the photo, the photo is degrading, it violates your privacy, or the work belongs to you.
- If you are acting for someone else (e.g. your child or client), a short statement of your authority.
You do not need to send an ID document; we may ask for additional information to verify the request if necessary.
3. How long does it take?
- Requests claiming a violation of your personality rights or privacy are answered within 24 hours at the latest. If the violation is evident, the content is disabled within the same period; as a hosting provider under Article 5 of Turkish Law No. 5651 we remove unlawful content once we become aware of it.
- Reports of unlawful content (obscenity, child abuse, violence, etc.) lead to immediate removal and, where necessary, a report to the competent authorities.
- For copyright notices (Turkish Law No. 5846 on Intellectual and Artistic Works), content is disabled once we receive a reasonable statement of ownership; the uploader is informed.
- Requests about your personal data (e.g. deleting the signatures extracted from your face) are completed free of charge within 30 days at the latest under Article 13 of KVKK; requests to remove the content itself follow the shorter timelines above.
All event content is in any case deleted automatically and irreversibly 30 days after the event ends.
4. What happens after your request?
- We locate the content in the event and inform the event organizer where needed.
- If the request is justified we delete the content together with any face signatures extracted from it; deletion includes the file in storage.
- If we do not find the request justified we explain why. You may still go to court, apply to the public authority designated in Article 9/A of Law No. 5651 for privacy violations, or apply to the Personal Data Protection Board.
- If an uploader believes their content was removed unfairly, they can write to us and we will review the objection.
Requests and our answers are kept for 3 years as evidence in case of disputes; details are in the Personal Data Retention and Destruction Policy.
5. Court and authority orders
Access-blocking and removal orders from courts and competent public authorities are carried out within the statutory period. Official correspondence: info@alimertgulec.com.
Your other rights regarding personal data and how to exercise them are described in the Privacy Policy (photonza.com/privacy).